We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for store credit only.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@shopitiswell.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The cost of the shipping label will be deducted from your refund.

You can always contact us for any return questions at info@shopitiswell.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items, gift cards, items bought at Market Bliss, or items bought at pop up events.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded by way of store credit within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopitiswell.com

Local Pickup

Pickup Location

The It Is Well Boutique pickup location is inside Market Bliss. The address is 2404 E Nettleton Jonesboro, AR. Their hours are Monday-Friday 10-5:30 and Saturday 10-4 (closed Sunday). Please take note of this and make plans to pick your order up during business hours. When you arrive, head to the register and give them the name on the order and tell them you're picking up from It Is Well Boutique. Please note, Market Bliss employees are middle men and all questions should be directed to info@shopitiswell.com

Abandoned Orders

All orders placed for local pickup must be picked up within 30 days of receiving the ready/picked up notification. All orders left after the 30 day mark are considered abandoned, and will not be refunded. If you need to purchase shipping on an order that was placed for local pickup, please email info@shopitiswell.com

Gift Cards & Store Credit

Gift cards and store credit issued by It Is Well Boutique are subject to the following terms:

Purchased Gift Cards Purchased gift cards are valid for five (5) years from the date of purchase, in accordance with Arkansas state law. Purchased gift cards are non-refundable and cannot be exchanged for cash.

Complimentary Gift Cards & Store Credit Gift cards issued as part of a giveaway, promotion, or donation, and store credit issued at no cost to the recipient, are complimentary and are not subject to Arkansas expiration laws. Complimentary gift cards and store credit expire 90 days from the date of issuance. We reserve the right to adjust expiration terms on complimentary balances at our discretion.

General Terms

• Gift cards and store credit are valid for purchases at shopitiswell.com only.
• Lost or stolen gift cards cannot be replaced.
• Gift cards and store credit hold no cash value and cannot be combined with certain promotional discounts unless otherwise stated at checkout.
• We reserve the right to cancel or void gift cards or store credit obtained fraudulently or in violation of these terms.